Jerry LaWarre is the Fixed Operations Manager at Acura Columbus. He manages and works with over 25 techs, admins, and parts consultants at their Dublin, Ohio dealership.
Since adding video communication in 2018, Jerry oversees over one hundred videos per month that are sent to customers on behalf of the Acura Columbus service side, and he says video supports their ultimate goal: transparency.
You’re not alone! Many of our customers have expressed the need to introduce video into maintenance, and a lot of the time, they’re surprised as to how easy and FREE it is to implement!
In this video, I break down 4 Things You Didn’t Know About Video in the Service Department. If you want to increase trust and efficiency with your customers, send me an email and we’ll get you set up today!
Congratulations to Heyward Allen Motor Company’s Service Department! The powerful message they created using Authntk Walkaround Videos wins our November Video of the Month!